IT Support For Your Business...
IT support Services
Keep your business running efficiently with the power of an IT support system.
Whatever industry you’re in and no matter the size of your business, we have the IT support package that will meet your needs.
With over twenty years’ experience, our services help businesses to achieve their goals. Choose from a range of IT support packages starting from The Automated Package at just £3/ month which automatically and instantly fixes issues and protects your security right through to the Premium Package which has comprehensive IT Security Management at the core.
The Northstar Promise To You...
You will always talk to a human
We will always explain the IT in a way that you can understand
We provide IT solutions that are right for you in the long term
Find the perfect IT Support Package...
Automated IT Support
Harness the power of automated IT support. Instantly find and fix faults, security risks and system inefficiencies from just £3/ month.
No-Contract IT Support
This pay-as-you-go contract offers flexibility for your business and a safety-net to protect your business against incidents.
The Professional Package
Our Professional Package is our best seller, it offers comprehensive IT Support for small and medium-sized businesses.
The Premium Package
This package is for companies that have exacting requirements in regulated industries, requiring management of compliance, change control and strict security protocols.
Read What Others Have Said About Us...
Get IT support from just £3/ month...
To find out how you can get IT support and services that will help your business reach its destination, contact us through the form today.
Or go to our contact page and find out more.
By filling in this form, you accept the terms of our Privacy Policy.
IT Support FAQs
Most frequent questions and answers...
Why should I outsource my IT?
It gives you access to specialist expertise or services based on defined service levels at a fraction of the cost of employing someone to do the same job.
What IT Can I Outsource?
You can outsource any IT from hardware to software, your IT services and anything in the cloud or on-premises. For example, a helpdesk, specialist expertise, server maintenance, email management, application support, IT security, telephone system support, network management, the hosting of servers, IT projects, power or other equipment maintenance and servicing. Outsource the rental and support for the whole IT and telephone system with no capital outlay for your business.
Will I Have Less Control Over My IT If I Outsource?
We produce monthly service reports and an IT strategic roadmap for your business. You have on-line access to monitor the status of calls should you need this level of control. Your outsourcing agreement will also include a Service Level Agreement, which details the service commitments that you can expect and what happens if your service provider does not meet those service levels. As well as having an account manager who will make sure that you get everything you need in a timely and professional manner.
How Long Will It Take To Start Outsourcing?
If your company is without IT support, then we can implement our service within two days. However, a typical situation is that an existing agreement is ending on a fixed date. We then plan and transition the service in the month leading up to the incumbent supplier’s contract end. To outsource your IT people, you need to allow for a reasonable consultation process for the people involved. We would recommend at least two months from initial engagement to going live.
Will My IT Department Be Out Of A Job?
The transfer of Undertakings (Protection of Employment) regulations, generally referred to as ‘TUPE’ protects Your IT people’s employment status. We produce a process of integrating them into our team so we can work together in partnership.
How do we keep updated on your performance?
We produce service reports showing measurements adjacent to your Business Goals. These service reports include the availability of your critical applications, e.g. email, line of business application, database or network. Next, we measure the number of answered calls to the helpdesk and every problem closed within the service level agreement. We also get an indication of the reduction in support calls logged. We value what you think, so completing a periodic subjective measurement survey will help us collect the information on how people feel about our services. Then, we collect this from an online survey at the close of each support call. We consider any financial measures that are relevant to your business and link the performance of IT to your business performance. Furthermore, we also measure downtime as a value of lost business productivity.
Will Outsourcing Save Money?
Outsourcing can lead to cost savings; it does depend on your particular circumstance. If you have an in-house IT team, then we can demonstrate cost savings over the medium to long term. On the other hand, if you require extended service hours and improved service, then an outsourced service may allow you to achieve this to a comparable cost. If you suspect that you have people within your IT department that are working inefficiently, then creative outsourcing removes the unproductive time from their day.