Do you and your employees ever find that communication is a growing challenge? Perhaps, you have trouble connecting when several employees who are working from home or off-site? If the answer is yes, it may be time to move away from your old phone systems. After all, why try and juggle multiple tools at once to try to stay connected? Get everything in one place with Microsoft 365 Business Voice.
What is Microsoft 365 Business Voice?
Built for small and medium-sized businesses, Microsoft has recently launched an exciting new telephone integration feature. It allows you to do away with old telephone or desperate hosted systems and brings everything together. Microsoft 365 Business Voice is a cloud-based phone system used directly from Microsoft Teams. It is perfect for smaller businesses and built to scale when required. It enables employees to connect from any device, from anywhere and integrates with Office 365. All the tools you could ever need are all together on in a single application.
Microsoft 365 Business Voice has the power to allocate telephone numbers to staff members. Calls will ring on any connected device or PC. The service includes thousands of free phone calls and eliminates the need for bulky, costly telephone handsets, and other hosted or on-site telephone systems and equipment. Here are some of the features and benefits of the new 365 Business Voice service with a focus on small businesses.
Integrated Communication
“Fully integrated with Office 365” means, you can collaborate with staff and take external calls all from the same app. It even allows you to call people directly from your Outlook contact list. Even better, 365 Business Voice includes a multitude of powerful features such as call transfers, ring groups, do not disturb and auto-attendant (press one for sales, two for accounts etc.) It has everything you would want, for example, a modern, integrated telephone system but much easier to use.
Imagine one of your colleagues is off-site and gives you a call saying they need you to look at something immediately. The Microsoft 365 Business Voice platform allows you to change from a regular call to a video call with a single click of a button, and you can even share files at the same time. Communication has never been so efficient. All of this and you can keep your existing telephone number.
Time Efficiency
Due to the high level of integrated communications, the 365 Business Voice service allows problems to be solved quickly and efficiently. Additionally, when you need to make a call, you will not always need to waste time typing in a lengthy telephone number as all your contacts are in one place.
Measured over time, the new Microsoft 365 Business Voice should produce long term productivity savings that are difficult to replicate by other means. Work getting done faster than ever and information flow increased. It isn’t just a telephone replacement service, but a collaboration tool allowing your business to reap the benefits.
Imagine two remote workers cooperating on a complicated document. Thanks to Microsoft 365 Business Voice, the call can stay open all day at no cost allowing periods of quick-fire questions as they occur, replicating the experience and high productivity levels of being in an office.
Cost-Effective
Small businesses have limited budgets for technology. Therefore, it is always great news when technology saves money while providing a large number of benefits. Spending a fortune on a classic, physical telephone system, large numbers of handsets, monthly telephone line subscriptions and call charges are a burden. Add to that complexity, inflexibility and a propensity for faults are a big problem. Alternatively, with an Office 365 Business Plan, spend a monthly fee and get the efficiency, productivity and a versatile collaboration service so you and your staff can achieve more.
Microsoft 365 Business Voice is perfect if you have temporary staff because you can add and remove new lines every month while still maintaining one outgoing call number for customers to call back.
What can we do to help?
At Northstar, we are a Microsoft Silver Partner, so we can help you get started with Microsoft 365 and discuss how you can use the new Business Voice services to reach your business goals. We have proven capacity, expertise and commitment to providing high-quality Microsoft solutions to you.
If Microsoft Office and 365 Business Voice is not for you, Northstar has a range of hosted voice offerings to fit your requirements. Get in touch today to get started.